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Refund Policy

Effective Date: May 2025
 

At The Shire Horse Centre, we want every guest to enjoy their experience with us. This Refund Policy outlines the terms under which refunds may be issued for tickets, bookings, or other purchases made through our website or in person.
 

1. Tickets and Bookings

a. Cancellations by the Customer

  • Cancellations made at least 48 hours before the scheduled visit or event may be eligible for a full refund or reschedule, subject to availability.

  • Cancellations made within 48 hours are non-refundable, but we will do our best to reschedule your visit where possible.

b. No-Shows

  • Unfortunately, no-shows are not eligible for a refund or rescheduling.

c. Cancellations by The Shire Horse Centre

  • In the rare event we need to cancel due to weather, safety concerns, or unforeseen circumstances, you will be offered the choice of a full refund or an alternative booking date.
     

2. Gift Shop and Online Purchases

If you are not satisfied with a product purchased from our gift shop or online store:

  • You may return it within 14 days of purchase in unused, original condition with proof of purchase.

  • Refunds will be issued to the original payment method.

  • Return shipping costs (if applicable) are the responsibility of the customer unless the item is faulty or damaged.
     

3. Special Events and Group Bookings

Separate refund terms may apply to private events, parties, or group bookings. These will be clearly outlined during the booking process. Please contact us directly for details.
 

4. How to Request a Refund

To request a refund, please contact us with your order or booking details:

Email: info@shirehorsecentre.co.uk
Phone: 01752 882211
In Person: At the farm

We aim to process eligible refunds within 5–10 business days.
 

5. Exceptions

  • Personalized items, digital downloads, and certain promotional offers may be non-refundable.

  • Refunds are not available for weather-related cancellations unless The Shire Horse Centre officially cancels the event.
     

Thank you for your understanding and support. If you have any questions or concerns about your booking or purchase, please don’t hesitate to get in touch—we’re happy to help!

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